Welkom bij het CHRONEXT Service Center
Dagelijks werken ongeveer 20 medewerkers en horlogemakers met een grote passie voor hun vak in ons servicecentrum van 350 vierkante meter in Keulen. Hier authenticeren, reviseren en onderhouden we luxe horloges, ongeacht waar of wanneer ze zijn gekocht.
Echtheidscontrole - Onafhankelijke authenticatie
De horlogemakers van CHRONEXT controleren uw horloge in 17 stappen om er zeker van te zijn dat het een origineel horloge is. Als er geen klachten zijn, ontvangt het horloge het felbegeerde certificaat van het CHRONEXT Service Centre.
Volledige revisie - Betrouwbaarheid en waardebehoud
Een uitgebreide onderhoudsbeurt van elk luxe horloge wordt om de drie tot vijf jaar aanbevolen. Dit zorgt voor een goede werking en waardebehoud. Het horloge inclusief het uurwerk wordt volledig gedemonteerd en elk onderdeel wordt afzonderlijk geïnspecteerd volgens de hoogste kwaliteitsnormen en zo nodig gerepareerd of vervangen.
Polijsting
Helaas kunnen krassen en andere tekenen van slijtage niet worden vermeden wanneer een horloge elke dag met plezier wordt gedragen. Onze polijsters in het eigen servicecentrum laten uw horloge weer als in nieuwe pracht schitteren door een zorgvuldige behandeling.
FAQ
Are you servicing all timepiece?
Our watchmakers are qualified to service all brands of fine mechanical timepieces and our services are available to all watch lovers, regardless of when or where the watch was bought. If you wish to service several timepieces at once, it is also possible. We then kindly ask you to complete one form per watch in order to provide you with estimations in the best and clearer way possible.
Where is your workshop situated?
Our internal workshop is situated in Cologne, Germany. It is equipped with manufacturer-grade equipment to enable our expert watchmakers to meet the highest standards of craftsmanship for every service and restoration.
How long does it take to service my watch?
To provide you with a precise estimate, our watchmakers first need to examine your timepiece and determine the needed work. They usually comes back to you within 7 working days of receiving your timepiece. On average the complete process of a service takes 4 to 6 weeks.
Do I have a warranty on my service and what does it include?
We offer a 12-month warranty on every complete overhaul, which fully covers the proper running of your timepiece. Please note that damages to straps and clasps, damages caused by improper handling or impact and damages caused by water are not covered by our warranty.
What do the different services include?
Our internal workshop is fully equipped to process any service, from the complete overhaul to the partial service, going through polishing and authentication certification. All our available services are fully described under their specific pages.
Is my watch insured during the service process?
Yes, your watch is insured throughout the time it is with us at the Service Center. If you decide to drop off your timepiece at our facilities, it will be insured from the moment we receive it. If you prefer to use our Insured pickup service, we will provide you with your tracking label and instruction to securly pack your timepiece. Your package is fully insured until we receive it and until you collect it when it is shipped back to you.
How can I give my timepiece to you?
Once your request is submitted, our workshop team will get in touch with you and offer you 2 options:
Option 1: Personnal drop-off Book an appointment with one of our watch expert at our headquarter in Cologne to drop-off your timepiece. As soon as your service is completed and that the payment is received, our team will contact you to arrange an appointment to collect your watch at your convenience.
Option 2: Insured pickup service (extra fees apply). Our team will arrange the insured collection of your watch on your preferred date and provide you with a tracking label, along with detailed instructions on how to safely and securely pack your timepiece. We will then keep you informed as soon as your watch arrives. Once the service has been completed and the payment received, we will arrange the insured return shipment to your preferred date and provide you with the tracking details once your watch has been dispatched.
When do I have to pay for my service?
Payment is only due after the service has been carried out, no upfront payment is needed. You will receive the invoice details by e-mail as soon as our watchmakers have completed the final check. Once payment has been received, our team will arrange an appointment with you to collect your timepiece directly from our location. If you have chosen the “Insured shipping” option, we will arrange the insured return shipment of your watch to your address and provide you with the tracking details once it has been dispatched.
How much does your "insured pickup service" costs?
Our insured pickup service, covering both insured pickup at your location and delivery back is 99eur if your are located in Germany and 199eur if your are located anywhere else in Europe. Our specialised carrier partners are OPC for Germany and DHL Express for the rest of Europe.
Am I charged if I reject a service estimate?
Yes. If you chose our "personal pick up service" this will be due before we securly send your timepiece back. If you dropoff your timepiece yourself and decline our service quotation, we will charge you 49eur to cover our administrative costs.
Are my personal data protected?
Rest assured that all your personal data, as well as any information concerning the specific characteristics of your timepieces, will be handled with the utmost care and remain strictly confidential. This information will be used solely to ensure a smooth and efficient service process.
Do you have any question about the service of your luxury timepiece?
Our team of watch experts is available to answer your questions and will be happy to assist you.
Tel. : +49 175 9628994
E-mail : support@chronext.com